Information you choose to share
When you message us, you may provide your name, contact details, device model, application, country and the plan or technical issue you want to discuss. Please send only information needed to answer your request. Never post subscription credentials in public groups or comments.
Technical information and service use
Our hosting provider may process standard technical logs such as IP address, browser type, requested pages and timestamps for security and reliability. We use support conversations to answer questions, activate agreed services, troubleshoot problems and maintain a record of customer requests.
External platforms and retention
WhatsApp processes information under its own privacy terms. We do not sell your personal information. We keep direct support records only as long as reasonably needed for customer service, security, dispute handling and legal obligations, then delete or anonymize them where appropriate.
Your choices and privacy requests
You can ask what personal information we hold about you, request a correction or deletion, or object to certain uses where applicable. Contact us through the official WhatsApp number. We may need to verify that the request relates to your own conversation before acting on it.