Start with a technical review
If the service does not work as expected, contact support promptly. Provide your activation details, device model, application name, a description of the problem and any error message. Many issues involve setup, compatibility or the local network and can be resolved during this review.
Requesting a refund assessment
Send your request through the official WhatsApp conversation used for activation when possible. Include the purchase date, plan duration and the steps already attempted. Do not send full payment card details. We may offer troubleshooting, replacement access, account credit or a refund depending on the circumstances and the written terms of your order.
Situations that affect eligibility
A review may take into account whether the service was delivered and used, whether the issue comes from an unsupported device or internet connection, and whether the plan terms were breached. Regional channel changes and third-party application behavior are assessed individually. This does not restrict any mandatory refund rights you may have.
Approved refunds and timing
When a refund is approved, we confirm the amount and return method directly. Processing time depends on the original payment provider or agreed transfer method. Keep the confirmation message until the refund is complete, and contact us if the stated timeframe passes without resolution.